Service Helpdesk & Technical Support teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Service Helpdesk & Technical Support is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Sneak Peek
Who should take the course
Anyone with a knack for learning new skills can take this Service Helpdesk & Technical Support. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Service Helpdesk & Technical Support, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Course Curriculum
The detailed curriculum outline of our Service Helpdesk & Technical Support is as follows:
Service Helpdesk & Technical Support Module 01: Managing Interoffice Calls and Voicemail- Managing Interoffice Calls and Voicemail
- Aspects of Phone Etiquette
- Business Telephone Skills
- Building Rapport Over the Phone
- Inbound and Outbound Calls
- Active Listening and Managing Tough Callers
- Mail Services and Shipping
- Intra Organisation Dealings
- Problem Solving over the Phone
- Record Keeping and Filing Systems
- Business Writing Skills
- Organisational Skills
- Communication Skills
- Customer Relationship Management
- Effective Planning and Scheduling
- Invoicing/Petty Cash
Curriculum
- Managing Interoffice Calls and Voicemail
- Aspects of Phone Etiquette
- Business Telephone Skills
- Building Rapport Over the Phone
- Inbound and Outbound Calls
- Active Listening and Managing Tough Callers
- Mail Services and Shipping
- Intra Organisation Dealings
- Problem Solving over the Phone
- Record Keeping and Filing Systems
- Business Writing Skills
- Organisational Skills
- Communication Skills
- Customer Relationship Management
- Effective Planning and Scheduling
- Invoicing/Petty Cash
Frequently Asked Questions
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